Linking customer interaction and innovation : the mediating role of new organizational practices
Year of publication: |
2011
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Authors: | Foss, Nicolai J. ; Laursen, Keld ; Pedersen, Torben |
Published in: |
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations. - Catonsville, MD : Institute for Operations Research and the Management Sciences, ISSN 1047-7039, ZDB-ID 1022236-4. - Vol. 22.2011, 4, p. 980-999
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Subject: | Kundenservice | Customer service | Verkaufsverhalten | Sales behaviour | Kundenintegration | Customer integration | Innovationsmanagement | Innovation management | Produktentwicklung | New product development |
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