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~accessRights:"free"
~isPartOf:"European research studies"
~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"Complaint management"
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Complaint management
Customer satisfaction
22
Kundenzufriedenheit
22
Dienstleistungsqualität
14
Service quality
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Beziehungsmarketing
8
Relationship marketing
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Consumer behaviour
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customer satisfaction
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Balaji, M. S.
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Fon Sim Ong
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Rofiaty, R.
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European research studies
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
Cogent business & management
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Psychology & marketing
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Administrative Sciences : open access journal
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
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Journal of Asian finance, economics and business : JAFEB
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Journal of service theory and practice
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Management : journal of contemporary management issues
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Working papers / EC / Instituto Valenciano de Investigaciones Económicas
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Asian journal of business and accounting : AJBA
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Baltic Journal of Economic Studies
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CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
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Consumer behavior review : CBR
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Electronic markets : EM ; the international journal of electronic commerce and business media
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Freiberg working papers
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International journal of physical distribution and logistics management
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International public management journal
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Journal of accounting & management information systems : JAMIS
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Journal of creating value
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Journal of global information management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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KDI School working paper series
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Marketing letters : a journal of research in marketing
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Organizations and markets in emerging economies
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South African journal of economic and management sciences
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South Asian journal of marketing
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Focusing on complaints handling for
customer
satisfaction
and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
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