Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sarabjit Kaur Sidhu, Fon Sim Ong and M. S. Balaji
| Year of publication: |
2023
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|---|---|
| Authors: | Sidhu, Sarabjit Kaur ; Fon Sim Ong ; Balaji, M. S. |
| Published in: |
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2675, ZDB-ID 2092673-X. - Vol. 22.2023, 4, p. 354-380
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| Subject: | attachment anxiety | attachment avoidance | positive word-of-mouth | recovery satisfaction | repurchase intention | Service failure | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Beschwerdemanagement | Complaint management |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332667.2023.2205280 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014422333