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~accessRights:"free"
~isPartOf:"Freiberg working papers"
~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"Complaint management"
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Complaint management
Beziehungsmarketing
3
Kundenzufriedenheit
3
Relationship marketing
3
Beschwerdemanagement
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
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Service quality
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1992-2002
1
Arbeitszufriedenheit
1
Arbitration
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B-to-B-Marketing
1
Bank
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Bank marketing
1
Bankgeschäft
1
Banking services
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Bankmarketing
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Bundesverband Deutscher Banken
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Business-to-business (B2B) relationships
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Business-to-business marketing
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Deutschland
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Germany
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Job satisfaction
1
Kundenbindung
1
Lieferantenmanagement
1
Ombudsman
1
Ombudsmann
1
Preismanagement
1
Pricing strategy
1
Schiedsgerichtsbarkeit
1
Service failure
1
Supplier relationship management
1
Verbraucherzufriedenheit
1
Viral marketing
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Virales Marketing
1
attachment anxiety
1
attachment avoidance
1
attitudinal loyalty
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Balaji, M. S.
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Fon Sim Ong
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Körnert, Jan
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Sidhu, Sarabjit Kaur
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Wolf, Cornelia
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Freiberg working papers
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
Cogent business & management
6
Psychology & marketing
4
Administrative Sciences : open access journal
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
Journal of Asian finance, economics and business : JAFEB
2
Journal of service research
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Journal of service theory and practice
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Management : journal of contemporary management issues
2
Working papers / EC / Instituto Valenciano de Investigaciones Económicas
2
Asian journal of business and accounting : AJBA
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Baltic Journal of Economic Studies
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CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
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Central European business review : CEBR
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Consumer behavior review : CBR
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Electronic markets : EM ; the international journal of electronic commerce and business media
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European research studies
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International journal of physical distribution and logistics management
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International public management journal
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Journal of accounting & management information systems : JAMIS
1
Journal of creating value
1
Journal of global information management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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KDI School working paper series
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Marketing letters : a journal of research in marketing
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McCombs Research Paper Series
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NRG Working Paper
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Organizations and markets in emerging economies
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Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
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South African journal of economic and management sciences
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South Asian journal of marketing
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan
;
Wolf, Cornelia
-
2002
raised that it could increase
customer
satisfaction
and strengthen customer loyalty. Therefore, a more in-depth question must …
Persistent link: https://www.econbiz.de/10010512691
Saved in:
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