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~accessRights:"free"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~person:"Abdussakir, Abdussakir"
~person:"Badawi, Badawi"
~person:"Gelbrich, Katja"
~person:"Pérez Amaral, Teodosio"
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Customer satisfaction
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Dienstleistungsqualität
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Service quality
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Beschwerdemanagement
1
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Complaint Handling
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Customer Emotions
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Distributive Justice
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Abdussakir, Abdussakir
Badawi, Badawi
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Ha Nam Khanh Giao
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Van Dat Tran
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Journal of Asian finance, economics and business : JAFEB
Ilmenauer Schriften zur Betriebswirtschaftslehre
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ECONIS (ZBW)
2
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The effect of product knowledge and service quality on
customer
satisfaction
Al Idrus, Salim
;
Abdussakir, Abdussakir
;
Djakfar, Muhammad
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
Saved in:
2
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
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