The effect of product knowledge and service quality on customer satisfaction
Salim Al Idrus, Abdussakir Abdussakir, Muhammad Djakfar, Shofiyah Al Idrus
Year of publication: |
2021
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Authors: | Al Idrus, Salim ; Abdussakir, Abdussakir ; Djakfar, Muhammad ; Al Idrus, Shofiyah |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 8.2021, 1, p. 927-938
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Subject: | Product Knowledge | Service Quality | Customer Satisfaction | Competitive Advantage | Small and Medium Enterprises | KMU | SME | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
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