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~accessRights:"free"
~person:"Anabila, Peter"
~person:"Chen, Chun-mei"
~person:"Islam, Mohammad Tazul"
~subject:"Bank"
~subject:"Konsumentenverhalten"
~subject:"Mobile communications"
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Bank
Konsumentenverhalten
Mobile communications
Customer retention
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenbindung
2
Kundenzufriedenheit
2
Service quality
2
Bangladesch
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Beziehungsmarketing
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Consumer behaviour
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Customer service
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Employee retention
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Kundenservice
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Taiwan
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Telecommunications industry
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Telekommunikationssektor
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customer retention
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perceived value
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personality traits
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service quality
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wireless
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Anabila, Peter
Chen, Chun-mei
Islam, Mohammad Tazul
Korkmaz, Evsen
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ECONIS (ZBW)
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Sustainability in service quality and customers conformity : drivers of customers loyalty to banks
Islam, Mohammad Tazul
;
Yesmin, Rexona
;
Rahman, Lamiya
; …
-
2021
Persistent link: https://www.econbiz.de/10012484578
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2
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
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