Sustainability in service quality and customers conformity : drivers of customers loyalty to banks
Mohammad Tazul Islam, Ph.D., Rexona Yesmin, Lamiya Rahman, M. Khorshed Anwar, Mohammad Zahir Hussain
| Year of publication: |
January, 2021
|
|---|---|
| Authors: | Islam, Mohammad Tazul ; Yesmin, Rexona ; Rahman, Lamiya ; Anwar, M. Khorshed ; Hussain, Mohammad Zahir |
| Publisher: |
Mirpur, Dhaka : Bangladesh Institute of Bank Management |
| Subject: | Bank | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenbindung | Customer retention | Kundenzufriedenheit | Customer satisfaction | Bangladesch | Bangladesh |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | xiii, 69 Seiten Illustrationen |
|---|---|
| Series: | Research monograph. - Dhaka, Bangladesh : Bangladesh Institute of Bank Management (BIBM), ZDB-ID 3001829-8. - Vol. 44 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Graue Literatur ; Non-commercial literature |
| Language: | English |
| Notes: | Erscheint auch als Online-Ausgabe |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012484578