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~accessRights:"free"
~person:"Boshoff, Christo"
~person:"Salim, Agus"
~subject:"Complaint management"
~subject:"Indien"
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Complaint management
Indien
Beschwerdemanagement
4
Customer satisfaction
4
Kundenzufriedenheit
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3
Dienstleistungsqualität
3
Relationship marketing
3
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Quality of bank service
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customer loyalty
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customer satisfaction
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handling customer complaints
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neuro-physiological research
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physical attractiveness
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public sector banking
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service recovery
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Boshoff, Christo
Salim, Agus
Roschk, Holger
5
Meel, Dr. Pankaj
4
Kumbhar, Vijay M.
3
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2
Awa, Hart Okorie
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Ding Hooi Ting
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Popli, G. S.
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Rohman, Fatchur
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S, Jeevananda
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ECONIS (ZBW)
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Focusing on complaints handling for
customer
satisfaction
and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
2
How to Build Satisfaction and Customer Loyalty with a Focus on Complaints Handling (Review of the Scientific Literature)
Salim, Agus
-
2017
loyalty, and
customer
satisfaction
4 indicators.Findings - The research displays the proposed conceptual model, namely the …
Persistent link: https://www.econbiz.de/10012952295
Saved in:
3
An assessment of consumers' subconscious responses to frontline employees' attractiveness in a service failure and recovery situation
Boshoff, Christo
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10011778220
Saved in:
4
A Different Approach to Service Recovery
Peelen, Ed
;
Boshoff, Christo
;
van der Kraan, Yolanda
; …
-
2006
consumers of service recovery efforts and their impact on outcomes such as
customer
satisfaction
and loyalty. This exploratory …
Persistent link: https://www.econbiz.de/10014058836
Saved in:
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