An assessment of consumers' subconscious responses to frontline employees' attractiveness in a service failure and recovery situation
Christo Boshoff
| Year of publication: |
2017
|
|---|---|
| Authors: | Boshoff, Christo |
| Published in: |
South African journal of economic and management sciences. - Pretoria : [Verlag nicht ermittelbar], ISSN 2222-3436, ZDB-ID 2628615-4. - Vol. 20.2017, 1, p. 1-13
|
| Subject: | service recovery | neuro-physiological research | physical attractiveness | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Emotion |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4102/sajems.v20i1.1612 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011778220