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~accessRights:"free"
~person:"Edvardsson, Bo"
~person:"Klaus, Philipp"
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Dienstleistungsqualität
2
Service quality
2
Bad-Mouthing Behavior
1
Beschwerdemanagement
1
Business process management
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Compensation
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Edvardsson, Bo
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Journal of service research
1
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
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