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~accessRights:"free"
~subject:"Relationship marketing"
~type_genre:"Working Paper"
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The causal effect of service satisfaction on customer loyalty
Huang, Guofang
;
Sudhir, K.
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2019
Persistent link: https://www.econbiz.de/10012053028
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2
Measuring customer lifetime value : models and analysis
Singh, Siddharth S.
;
Jain, Dipak
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2013
Persistent link: https://www.econbiz.de/10010235008
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3
Does online chatter really matter? : dynamics of user-generated content and stock performance
Tirunillai, Seshadri
;
Tellis, Gerard J.
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2011
Persistent link: https://www.econbiz.de/10009299489
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Beschwerdefördernde Gestaltung von Online-Beschwerdemöglichkeiten
Gubelmann, Patrick
;
Adi, Daniel
;
Borean, Alessandro
; …
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2007
Persistent link: https://www.econbiz.de/10003791538
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A formative model for measuring customer satisfaction with a degree course
Nicolini, Giovanna
(
contributor
); …
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2003
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002195533
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Möglichkeiten und Grenzen der Messung von Kundenzufriedenheit in einem Krankenhaus
Pippig, Melanie
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2003
Persistent link: https://www.econbiz.de/10001767525
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