Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify … related to service quality.Originality/value: The integration of these tools will allow managers to better understand the …

management (TQM) and service quality (SQ) practices upon the financial performance (FP) of firms within the container shipping …

This paper aims to enhance the understanding of the concepts of service quality, customer satisfaction with service … no significant difference between perceived and expected service quality. However, a positive relationship was found … between customer satisfaction and three subconstructs of perceived service quality. Also, a significant positive correlation …

customers in the healthcare context by incorporating three crucial service quality dimensions (physical environment, personnel …

university public transportation logistics service quality impacts student satisfaction are limited. Hence, this study … investigates the university public transportation logistics service quality attributes that affect student satisfaction. Data … partial least squares 4.0. The results show that the university public transportation logistics service quality attributes of …

, and perceived service quality on customer happiness and word of mouth. The data for this research was gathered from online … website quality, customer reviews and perceived service quality have positive effects on customer happiness and word of mouth …