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~accessRights:"restricted"
~isPartOf:"European journal of marketing"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing"
~subject:"Customer integration"
~subject:"Kundenservice"
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Customer integration
Kundenservice
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Itani, Omar S.
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European journal of marketing
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing
Journal of business research : JBR
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of hospitality management
4
Journal of service research
4
Journal of service research : JSR
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SpringerLink / Bücher
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Journal of retailing and consumer services
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The journal of personal selling & sales management : JPSSM
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International journal of bank marketing
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Journal of service management
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Journal of the Academy of Marketing Science
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Springer eBook Collection / Business and Economics
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Tourism management : research, policies, practice
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Customer engagement marketing
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European journal of marketing : EJM
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Innovation, Entrepreneurship und Digitalisierung
1
International journal of contemporary hospitality management
1
International journal of human resource management
1
International journal of services and operations management
1
Journal of business-to-business marketing
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Journal of marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Psychology & marketing
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Springer eBook Collection
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The international review of retail, distribution and consumer research
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The journal of services marketing
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ECONIS (ZBW)
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1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
3
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
4
The impact of business-to-business salespeople's social media use on value co-creation and cross/up-selling : the role of social capital
Itani, Omar S.
;
Badrinarayanan, Vishag
;
Rangarajan, Deva
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 683-717
Persistent link: https://www.econbiz.de/10014225997
Saved in:
5
Salesperson moral identity and value co-creation
Itani, Omar S.
;
Chonko, Lawrence B.
;
Agnihotri, Raj
- In:
European journal of marketing
56
(
2022
)
2
,
pp. 500-531
Persistent link: https://www.econbiz.de/10013173438
Saved in:
6
Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms : the role of salesperson self-determination needs
Itani, Omar S.
;
Kalra, Ashish
;
Riley, Jen
- In:
Information & management : the internat. journal of …
59
(
2022
)
3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013197320
Saved in:
7
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
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