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~accessRights:"restricted"
~isPartOf:"European journal of marketing"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing"
~subject:"Customer integration"
~subject:"Leistungsmotivation"
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Customer integration
Leistungsmotivation
Salespeople
27
Verkaufspersonal
27
Selling
12
Verkauf
12
Beziehungsmarketing
10
Einzelhandel
10
Relationship marketing
10
Retail trade
10
Consumer behaviour
7
Konsumentenverhalten
7
Arbeitszufriedenheit
5
Job satisfaction
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Sales performance
5
Arbeitsleistung
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Customer satisfaction
4
Customer service
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Dienstleistungsqualität
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Job performance
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Kundenservice
4
Kundenzufriedenheit
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Online retailing
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Online-Handel
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Sales
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Service quality
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Work motivation
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Arbeitsverhalten
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B-to-B-Marketing
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Betriebliche Wertschöpfung
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Business-to-business marketing
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E-commerce
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Electronic Commerce
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Frontline employees
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Kundenintegration
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Lieferantenmanagement
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Personality psychology
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Persönlichkeitspsychologie
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Salesperson
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Social Web
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English
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Itani, Omar S.
3
Agnihotri, Raj
1
Angell, Robert J.
1
Badrinarayanan, Vishag
1
Boyd, Eric
1
Brown, Tom
1
Chonko, Lawrence B.
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Holmqvist, Jonas
1
Jung, Jin Ho
1
Kalra, Ashish
1
Lunardo, Renaud
1
Marder, Ben
1
Rangarajan, Deva
1
Riley, Jen
1
Sok, Keo Mony
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Sok, Phyra
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Van Vaerenbergh, Yves
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European journal of marketing
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business research : JBR
6
Journal of business-to-business marketing
5
The journal of business & industrial marketing
5
International journal of bank marketing
3
Journal of marketing theory and practice : JMTP
3
Journal of the Academy of Marketing Science
3
The journal of personal selling & sales management : JPSSM
3
Journal of hospitality marketing & management
2
Journal of marketing theory and practice
2
Journal of personal selling & sales management
2
Service business
2
Advances in business strategy and competitive advantage (ABSCA) book series
1
Asia-Pacific journal of business administration
1
Contemporary issues in business economics and finance
1
Customer engagement marketing
1
European management review : the journal of the European Academy of Management
1
International journal of hospitality management
1
International journal of logistics economics and globalisation : IJLEG
1
International journal of management practice : IJMP
1
International journal of pharmaceutical and healthcare marketing
1
International journal of retail and distribution management
1
Journal of management & organization : JMO
1
Journal of marketing research
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Labour economics : official journal of the European Association of Labour Economists
1
Management research : the journal of the Iberoamerican Academy of Management
1
Manthan : journal of commerce and management
1
Marketing letters : a journal of research in marketing
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Qualitative research in organizations and management : an international journal
1
SA journal of human resource management : SAJHRM
1
SpringerLink / Bücher
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
7
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1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
3
The impact of business-to-business salespeople's social media use on value co-creation and cross/up-selling : the role of social capital
Itani, Omar S.
;
Badrinarayanan, Vishag
;
Rangarajan, Deva
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 683-717
Persistent link: https://www.econbiz.de/10014225997
Saved in:
4
Salesperson moral identity and value co-creation
Itani, Omar S.
;
Chonko, Lawrence B.
;
Agnihotri, Raj
- In:
European journal of marketing
56
(
2022
)
2
,
pp. 500-531
Persistent link: https://www.econbiz.de/10013173438
Saved in:
5
Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms : the role of salesperson self-determination needs
Itani, Omar S.
;
Kalra, Ashish
;
Riley, Jen
- In:
Information & management : the internat. journal of …
59
(
2022
)
3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013197320
Saved in:
6
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
7
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
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