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~accessRights:"restricted"
~isPartOf:"European management journal"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Fumagalli, Elena"
~person:"Neslin, Scott A."
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Brand image"
~subject:"Credibility"
~type:"article"
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Beziehungsmarketing
Brand image
Credibility
Relationship marketing
8
Customer satisfaction
5
Kundenzufriedenheit
5
Consumer behaviour
4
Konsumentenverhalten
4
Customer journey
2
Customer retention
2
Kundenbindung
2
Loyalty
2
Artificial intelligence
1
Channel integration
1
China
1
Conviction
1
Cultural heritage
1
Customer delight
1
Customer entitlement
1
Customer expectation
1
Customer experience
1
Customer inspiration
1
Customer integration
1
Customer revenge
1
Customer segmentation
1
Customer service
1
Customer-company identification
1
Delight offers
1
Dienstleistungsqualität
1
Distribution channel
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Event sector
1
Exhibition attachment
1
Exhibition loyalty
1
Existential authenticity
1
Glaubwürdigkeit
1
Holiday behaviour
1
Internet
1
Internet marketing
1
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Fumagalli, Elena
Neslin, Scott A.
Verhoef, Peter C.
Han, Heesup
12
Qu, Hailin
7
Wong, IpKin Anthony
7
Busser, James A.
6
Grewal, Dhruv
6
Mattila, Anna S.
6
So, Kevin Kam Fung
6
Hyun, Sunghyup Sean
5
Shulga, Lenna V.
5
Ahn, Jiseon
4
Hwang, Jinsoo
4
Kim, Wansoo
4
Lu, Lu
4
Noble, Stephanie M.
4
Song, Hak-jun
4
Yu, Jongsik
4
Back, Ki-Joon
3
Cai, Ruiying
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
Gao, Yixing
3
Gustafsson, Anders
3
Hanks, Lydia
3
Im, Jinyoung
3
Jang, Soocheong
3
King, Ceridwyn
3
Lemon, Katherine N.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
Torres, Edwin N.
3
Voorhees, Clay M.
3
Walsh, Gianfranco
3
Wang, Yao-Chin
3
Wei, Wei
3
Yang, Morgan X.
3
Yu, Irina Y.
3
Zeng, Kevin J.
3
Arnold, Todd J.
2
Bai, Billy
2
Becker, Jan U.
2
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European management journal
International journal of hospitality management
Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business research : JBR
3
Journal of the Academy of Marketing Science
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing
2
Marketing letters : a journal of research in marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
The journal of services marketing
1
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ECONIS (ZBW)
8
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1
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
2
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
3
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
4
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
5
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
6
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
7
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
8
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
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