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~accessRights:"restricted"
~isPartOf:"Games and economic behavior"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Service quality"
~type_genre:"Article in journal"
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Service quality
Consumer behaviour
1,556
Konsumentenverhalten
1,555
Game theory
546
Spieltheorie
544
Einzelhandel
498
Retail trade
498
Relationship marketing
468
Beziehungsmarketing
467
Theory
380
Theorie
379
Experiment
345
Customer satisfaction
329
Kundenzufriedenheit
327
Online retailing
314
Online-Handel
314
Dienstleistungsqualität
302
Brand management
244
Markenführung
244
Social Web
206
Social web
206
Brand image
201
Markenimage
201
E-commerce
173
Electronic Commerce
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Internet marketing
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Online-Marketing
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Auction theory
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Prentice, Catherine
10
Söderlund, Magnus
6
Park, Jungkun
5
Gong, Taeshik
4
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Mortimer, Gary
3
Park, Eunil
3
Paul, Justin
3
Prybutok, Victor R.
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Bartram, Timothy
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Brengman, Malaika
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
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Dorai, Sriram
2
Dwivedi, Yogesh Kumar
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El Hedhli, Kamel
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
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2
Francioni, Barbara
2
Gibbs, Tanya
2
Gohary, Ali
2
Hamzelu, Bahman
2
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2
Hsu, Chia-Lin
2
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Games and economic behavior
Journal of health organization and management
Journal of retailing and consumer services
International journal of hospitality management
277
Journal of business research : JBR
163
The journal of services marketing
112
Auditing : a journal of practice & theory
107
Service business
103
International journal of contemporary hospitality management
101
Journal of hospitality marketing & management
91
Total quality management & business excellence
90
The service industries journal
88
The TQM journal : the international review of organizational improvement
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of air transport management
77
Services marketing quarterly
75
Tourism management : research, policies, practice
70
Journal of travel and tourism marketing
69
International journal of quality & reliability management
65
The accounting review : a publication of the American Accounting Association
65
Health care management review : HCM review
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Journal of service management
52
International journal of quality and service sciences
50
International journal of productivity and quality management : IJPQM
49
Accounting horizons : a quarterly publication of the American Accounting Association
47
Quality management journal : QMJ
46
Journal of service research
43
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Economics of education review
42
Asia Pacific journal of marketing and logistics
41
International journal of services and operations management : IJSOM
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Technological forecasting & social change : an international journal
39
Journal of hospitality and tourism insights
36
Managerial auditing journal
35
Journal of health economics
34
International journal of auditing : IJA
32
International journal of production economics
32
International journal of production research
32
Journal of service research : JSR
32
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ECONIS (ZBW)
302
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1
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10
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302
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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
3
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
4
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-620
Persistent link: https://www.econbiz.de/10014637443
Saved in:
5
Does the healthcare decentralization provide better public health security capacity and health services satisfaction?
Durmuş, Veli
- In:
Journal of health organization and management
38
(
2024
)
2
,
pp. 209-226
Persistent link: https://www.econbiz.de/10014636497
Saved in:
6
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
7
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
8
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan
;
Lee, Yii-Ching
;
Wu, Hsin-Hung
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
Saved in:
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