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~accessRights:"restricted"
~isPartOf:"Global business review"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Journal of marketing communications"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Emotion
79
Consumer behaviour
48
Konsumentenverhalten
48
Customer satisfaction
23
Tourism
22
Tourismus
22
Holiday behaviour
19
Tourism industry
19
Tourismuswirtschaft
19
Urlaubsverhalten
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Advertising effects
13
Werbewirkung
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Advertising
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Werbung
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Brand image
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Brand management
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Markenführung
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Markenimage
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Beziehungsmarketing
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Dienstleistungsqualität
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Relationship marketing
9
Service quality
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Tourism marketing
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Tourismusmarketing
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Cognition
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Kognition
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Hotel industry
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Hotellerie
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Internet marketing
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Online-Marketing
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Brand
5
Coronavirus
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Destination management
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Destinationsmanagement
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Markenartikel
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Huan, Tzung-cheng
2
Agarwal, Sonali
1
Alola, Uju Violet
1
An, Soyoung
1
Avci, Turgay
1
Bapat, Dhananjay
1
Bayraktaroğlu, Gül
1
Bıçakcıoğlu, Nilay
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Cai, Xiaomei
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Casadesús, Martí
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1
Chou, Sheng-Fang
1
Dodoo, Naa Amponsah
1
Escobar Rivera, Dalilis
1
Fotiadis, Anestis K.
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Gitto, Simone
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Ham, Jeong-Min
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Leong, Man Wai Aliana
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1
Liu, Chih-Hsing Sam
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Mak, Connie K. Y.
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Global business review
Journal of international trade & commerce
Journal of marketing communications
Tourism management perspectives : TMP
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence
4
Tourism review
4
European journal of marketing : EJM
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
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ECONIS (ZBW)
23
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10
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23
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1
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
2
Unexpected surprise : emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists
Mehra, Payal
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014283421
Saved in:
3
Exploring cruise tourists' sentiment expression pattern from online reviews : an insight into market positioning
Sun, Xiaodong
;
Cao, Xiulian
;
Lau, Yui-yip
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014554178
Saved in:
4
Deep learning-based sentiment analysis : establishing customer dimension as the lifeblood of business management
Agarwal, Sonali
- In:
Global business review
23
(
2022
)
1
,
pp. 119-136
Persistent link: https://www.econbiz.de/10012822096
Saved in:
5
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
6
How do tourists with disabilities respond to service failure? : an application of affective events theory
Lee, Bong Koo
;
An, Soyoung
;
Suh, Jungho
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591875
Saved in:
7
Service encounter failure, negative destination emotion and behavioral intention : an experimental study of taxi service
Xu, Jing
;
Yan, Libo
;
Mak, Connie K. Y.
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209329
Saved in:
8
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
9
How emotional response mediates servicescape impact on post consumption outcomes : an application to opera events
Tubillejas-Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Tourism management perspectives : TMP
34
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012238248
Saved in:
10
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
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