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~accessRights:"restricted"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing"
~subject:"Relationship marketing"
~subject:"Social web"
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Relationship marketing
Social web
Consumer behaviour
109
Konsumentenverhalten
109
Beziehungsmarketing
92
Einzelhandel
70
Retail trade
70
Social Web
48
Innovation management
45
Innovationsmanagement
45
Innovation
43
Knowledge management
43
Wissensmanagement
43
Brand management
38
Markenführung
38
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31
Knowledge transfer
31
Online retailing
31
Unternehmenserfolg
31
Wissenstransfer
31
Online-Handel
30
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28
Electronic Commerce
28
Betriebliches Informationssystem
24
Business intelligence system
24
Digitalisierung
24
Digitization
24
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24
Informationstechnik
24
Strategic management
24
Strategisches Management
24
Brand
23
Distribution channel
23
Internet marketing
23
Online-Marketing
23
Vertriebsweg
23
Customer satisfaction
22
Kundenzufriedenheit
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Lieferkette
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Grewal, Dhruv
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Noble, Stephanie M.
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Nordfält, Jens
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Roggeveen, Anne L.
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Warkentin, Merrill
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Benitez, Jose
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Braojos, Jessica
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Fumagalli, Elena
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Gangwar, Manish
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Hult, G. Tomas M.
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Ow, Terence T.
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Reinartz, Werner J.
2
Ruyter, Ko de
2
Soysal, Gonca
2
Zablah, Alex R.
2
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2
Zheng, Chundong
2
Abrell, Thomas
1
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Aiolfi, Simone
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing
Journal of business research : JBR
583
Journal of retailing and consumer services
496
SpringerLink / Bücher
314
Industrial marketing management : the international journal for industrial and high-tech firms
276
International journal of hospitality management
207
The journal of services marketing
124
The journal of business & industrial marketing
108
Tourism management : research, policies, practice
104
Technological forecasting & social change : an international journal
100
Journal of strategic marketing
99
Journal of the Academy of Marketing Science
94
The journal of product & brand management
93
International journal of contemporary hospitality management
89
Asia Pacific journal of marketing and logistics
88
Journal of hospitality marketing & management
86
Journal of travel and tourism marketing
85
Service business
82
The journal of brand management : an international journal
78
The service industries journal
75
Marketing intelligence & planning
71
Springer eBook Collection
70
Springer eBook Collection / Business and Economics
70
Journal of marketing
66
Journal of promotion management : innovations in planning and applied research
64
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
63
International journal of internet marketing and advertising : IJIMA
62
Journal of service management
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
57
Psychology & marketing
57
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
56
Journal of marketing management : JMM ; journal of the Academy of Marketing
49
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
49
Tourism management perspectives : TMP
48
Business horizons
47
European journal of operational research : EJOR
46
International journal of production economics
46
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ECONIS (ZBW)
122
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1
Unraveling the behavioral influence of social media on phishing susceptibility : a Personality-Habit-Information Processing model
Frauenstein, Edwin Donald
;
Flowerday, Stephen
;
Mishi, Syden
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014434741
Saved in:
2
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion
management
approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
3
Unpacking the social media-driven innovation capability : how consumer conversations turn into organizational innovations
Patroni, Joanne
;
Briel, Frederik von
;
Recker, Jan
- In:
Information & management : the internat. journal of …
59
(
2022
)
3
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013197349
Saved in:
4
Becoming agile together : customer influence on agile adoption within commissioned software teams
Ciriello, Raffaele Fabio
;
Glud, Jeppe Aagaard
; …
- In:
Information & management : the internat. journal of …
59
(
2022
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013271900
Saved in:
5
Employees' proactiveness on enterprise social media and social consequences : an integrated perspective of social network and social exchange theories
Luqman, Adeel
;
Zhang, Qingyu
;
Hina, Maryam
- In:
Information & management : the internat. journal of …
60
(
2023
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014459270
Saved in:
6
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
7
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
8
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
9
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
10
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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