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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing"
~subject:"Relationship marketing"
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Search: subject:"Management"
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Relationship marketing
Consumer behaviour
109
Konsumentenverhalten
109
Beziehungsmarketing
92
Einzelhandel
70
Retail trade
70
Social Web
48
Social web
48
Innovation management
45
Innovationsmanagement
45
Innovation
43
Knowledge management
43
Wissensmanagement
43
Brand management
38
Markenführung
38
Firm performance
31
Knowledge transfer
31
Online retailing
31
Unternehmenserfolg
31
Wissenstransfer
31
Online-Handel
30
E-commerce
28
Electronic Commerce
28
Betriebliches Informationssystem
24
Business intelligence system
24
Digitalisierung
24
Digitization
24
Information technology
24
Informationstechnik
24
Strategic management
24
Strategisches Management
24
Brand
23
Distribution channel
23
Internet marketing
23
Online-Marketing
23
Vertriebsweg
23
Customer satisfaction
22
Kundenzufriedenheit
22
Lieferkette
22
Supply chain
22
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92
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Grewal, Dhruv
6
Noble, Stephanie M.
4
Nordfält, Jens
3
Roggeveen, Anne L.
3
Calantone, Roger J.
2
Chen, Jialie
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Ow, Terence T.
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Soysal, Gonca
2
Zablah, Alex R.
2
Zhang, Yufei
2
Abrell, Thomas
1
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Aiolfi, Simone
1
Akrout, Houcine
1
Alavi, Sascha
1
Algesheimer, René
1
Anderl, Eva
1
Arnold, Todd J.
1
Arroyo, Christian Camilo
1
Baldus, Brian
1
Barnes, Stuart J.
1
Bartosiak, Marcin
1
Beck, Roman
1
Bellini, Silvia
1
Benitez, Jose
1
Benoit, Sabine
1
Bhagwatwar, Akshay
1
Bijmolt, Tammo H. A.
1
Biswas, Dipayan
1
Bock, Dora
1
Bodapati, Anand V.
1
Bolander, Willy
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing
Journal of business research : JBR
467
Journal of retailing and consumer services
466
SpringerLink / Bücher
256
Industrial marketing management : the international journal for industrial and high-tech firms
241
International journal of hospitality management
190
The journal of services marketing
122
The journal of business & industrial marketing
96
Journal of strategic marketing
92
Journal of the Academy of Marketing Science
87
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
Journal of travel and tourism marketing
73
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
69
Marketing intelligence & planning
63
Journal of service management
56
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Technological forecasting & social change : an international journal
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of service research
45
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
Springer eBook Collection
40
Journal of marketing analytics : JMA
38
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ECONIS (ZBW)
92
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92
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1
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion
management
approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
2
Becoming agile together : customer influence on agile adoption within commissioned software teams
Ciriello, Raffaele Fabio
;
Glud, Jeppe Aagaard
; …
- In:
Information & management : the internat. journal of …
59
(
2022
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013271900
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
5
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
6
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
7
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
8
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
9
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
10
Examining business value of customer relationship
management
systems : IT usage and two-stage model perspectives
Li, Yangfan
;
Huang, Jinghua
;
Song, Tingting
- In:
Information & management : the internat. journal of …
56
(
2019
)
3
,
pp. 392-402
Persistent link: https://www.econbiz.de/10012005343
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