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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of international trade & commerce"
~person:"Ustrov, Yury"
~subject:"Kundenzufriedenheit"
~subject:"Long-Term Orientation"
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Kundenzufriedenheit
Long-Term Orientation
Beziehungsmarketing
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Consumer behaviour
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Customer loyalty
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Customer satisfaction
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Dienstleistungsqualität
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Emotion
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Emotional contagion
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Front-desk
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Hotel industry
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Hotellerie
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Konsumentenverhalten
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International journal of contemporary hospitality management
Journal of international trade & commerce
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Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
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