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~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~person:"Cardon, Melissa S."
~person:"Mattila, Anna S."
~person:"Schweitzer, Maurice E."
~person:"Zerbe, Wilfred J."
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Emotion
3
Consumer behaviour
2
Konsumentenverhalten
2
Advertising
1
Advertising appeal
1
Advertising effects
1
Ambivalence
1
Anticipated emotion
1
Beschwerdemanagement
1
Beziehungsmarketing
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Communal norms
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Complaint management
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Culture
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Dienstleistungsqualität
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Discrete negative emotions
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Empathy
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Face-To-Face complaining
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Loyalty
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Message framing
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Norm violation
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Perceived warmth
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Plant-based meat
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Prospect Theory
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Prospect theory
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Psychology of advertising
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Relationship marketing
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Cardon, Melissa S.
Mattila, Anna S.
Schweitzer, Maurice E.
Zerbe, Wilfred J.
Madera, Juan M.
6
Lee, Lindsey
5
Kim, Jong-Hyeong
4
Altinay, Levent
3
Guchait, Priyanko
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Min, Hyounae
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Park, Jeong-Yeol
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Qu, Hailin
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DedeoÄŸlu, Bekir Bora
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Luo, Anqi
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Ok, Chihyung
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International journal of hospitality management
Research on emotion in organizations
8
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
6
Emerald insight
3
Journal of business venturing
2
Academy of Management journal : AMJ
1
Cornell hospitality quarterly : CQ
1
Entrepreneurship theory and practice : ET&P
1
Entrepreneurship, theory and practice : ET & P
1
European journal of marketing
1
International small business journal : ISBJ
1
Journal of Business Venturing
1
Journal of business ethics : JBE
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Personnel psychology : a journal of applied research
1
Research in organizational behavior : an annual series of analytical essays and critical reviews
1
Research on emotion in organizations 1746-9791 v. 4
1
Research on emotion in organizations 1746-9791 v. 5
1
The Academy of Management review : AMR
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The journal of services marketing
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ECONIS (ZBW)
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1
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
2
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
3
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
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