An empathy lens into peer service providers : personal versus commercial hosts
Saleh Shuqair, Diego Costa Pinto, Anna S. Mattila
| Year of publication: |
2021
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|---|---|
| Authors: | Shuqair, Saleh ; Pinto, Diego Costa ; Mattila, Anna S. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 99.2021, p. 1-10
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| Subject: | Communal norms | Empathy | Loyalty | Norm violation | Perceived warmth | Soziale Norm | Social norm | Beziehungsmarketing | Relationship marketing | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.103073 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013328029