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~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~person:"Kidwell, Blair"
~person:"Li, Yan"
~person:"Mattila, Anna S."
~person:"Zerbe, Wilfred J."
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Consumer behaviour
2
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1
Advertising effects
1
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Anticipated emotion
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Communal norms
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Discrete negative emotions
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Empathy
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Plant-based meat
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Kidwell, Blair
Li, Yan
Mattila, Anna S.
Zerbe, Wilfred J.
Madera, Juan M.
6
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Kim, Jong-Hyeong
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Altinay, Levent
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Guchait, Priyanko
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International journal of hospitality management
Research on emotion in organizations
8
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
3
Emerald insight
3
Asia Pacific Journal of Management
2
Journal of consumer research : JCR ; an interdisciplinary journal
2
Cornell hospitality quarterly : CQ
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European journal of marketing
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Frontiers of business research in China : selected publications from Chinese universities
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IEEE transactions on engineering management : EM
1
Journal of business research : JBR
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of hospitality marketing & management
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Journal of marketing
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Journal of marketing research : JMR
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Journal of service research : JSR
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Marketing intelligence & planning
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Research on emotion in organizations 1746-9791 v. 4
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Research on emotion in organizations 1746-9791 v. 5
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The journal of product & brand management
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The journal of services marketing
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1
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
2
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
3
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
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