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~accessRights:"restricted"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Dienstleistungssektor
customer satisfaction
Dienstleistungsqualität
117
Service quality
117
Customer satisfaction
81
Kundenzufriedenheit
81
Consumer behaviour
68
Konsumentenverhalten
68
Beziehungsmarketing
44
Relationship marketing
44
Hotel industry
31
Hotellerie
31
Beschwerdemanagement
23
Complaint management
23
Customer service
17
Gastronomie
17
Kundenservice
17
Restaurant industry
17
Hospital
13
Krankenhaus
13
Service industry
12
service quality
12
Hospitality industry
11
Emotion
10
Gastgewerbe
10
service failure
10
Arbeitszufriedenheit
9
Job satisfaction
9
Viral marketing
9
Virales Marketing
9
hospitality
9
satisfaction
9
Arbeitsverhalten
7
Brand management
7
Markenführung
7
Product quality
7
Produktqualität
7
Work behaviour
7
service recovery
7
Brand image
6
Customer integration
6
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Article
18
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18
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18
Language
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English
18
Author
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Ali, Faizan
1
Amin, Muslim
1
Berenguer Contrí, Gloria
1
Brozovic, Danilo
1
Butcher, Ken
1
Carlson, Kevin D.
1
Chen, Shu-Hsiang
1
Chiew, Tung Moi
1
Chu, Peng-Xu
1
Cobanoglu, Cihan
1
Gaur, Sanjaya Singh
1
González-Mansilla, Oscar Luis
1
Ham, Sunny
1
Han, Heesup
1
Herjanto, Halimin
1
Hsu, Cathy H. C.
1
Kim, Peter BeomCheol
1
Kindström, Daniel
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Lee, Hyong-june
1
Li, Dongmei
1
Li, Minglong
1
Liu, Xin
1
Ma, Erdan
1
Ma, Junzhao
1
Mathies, Christine
1
Michayluk, David
1
Moon, Hyoungeun
1
Nordin, Fredrik
1
Orlowski, Marissa
1
Palmeira, Mauricio
1
Pang, Jing
1
Plewa, Carolin
1
Popli, Sapna
1
Prentice, Catherine
1
Rizvi, Irfan A.
1
Serra Cantallops, Antoni
1
Sharifi, Seyed Shahin
1
Sharma, Piyush
1
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Published in...
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Journal of hospitality marketing & management
Journal of service theory and practice : JSTP
The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
17
International journal of hospitality management
16
Journal of service research
15
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
Service business
13
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of strategic marketing
6
Human systems management : HSM
5
International Journal of Services, Economics and Management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International Journal of Financial Services Management
4
International journal of business and globalisation : IJBG
4
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ECONIS (ZBW)
18
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1
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
2
The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
Saved in:
3
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
4
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
5
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
6
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
7
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
8
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
9
Service
quality
and gobal competitiveness : evidence from global service firms
Wenbin, Sun
;
Pang, Jing
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011811519
Saved in:
10
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
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