Performance driven outcomes : the case of frontline employees in the hospitality sector
Catherine Prentice, Erdan Ma and IpKin Anthony Wong
| Year of publication: |
2019
|
|---|---|
| Authors: | Prentice, Catherine ; Ma, Erdan ; Wong, IpKin Anthony |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 28.2019, 1, p. 101-123
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| Subject: | frontline employees | job satisfaction | organizational commitment | performance | service climate | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Krankenhaus | Hospital | Dienstleistungssektor | Service industry | Arbeitsleistung | Job performance | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Arbeitskräfte | Workforce | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/19368623.2018.1486767 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012176580