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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Hospital"
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Complaint management
Hospital
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Beziehungsmarketing
12
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Adhikari, Prateek
1
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Ayachit, Madhura
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Cai, Ruiying
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Chitta, Shyamsunder
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Doan, Tin
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Journal of hospitality marketing & management
The service industries journal
International journal of hospitality management
20
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Psychology & marketing
5
International journal of contemporary hospitality management
4
Journal of retailing and consumer services
4
Service business
4
International journal of quality and service sciences
3
Journal of health organization and management
3
The Cornell hospitality quarterly
3
European journal of marketing : EJM
2
European management journal
2
Journal of business ethics : JOBE
2
Journal of consumer marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality and tourism insights
2
Journal of service theory and practice
2
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
2
Tourism and hospitality research : the surrey quarterly review
2
Tourism management perspectives : TMP
2
Academy of Management journal : AMJ
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Corporate communications : an international journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of advertising : the quarterly review of marketing communications
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International journal of business and globalisation : IJBG
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International journal of business communication : IJBC ; a publication of the Association of Business Communication
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International journal of business excellence : IJBEX
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International journal of business innovation and research
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International journal of emerging markets
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International journal of manpower
1
International journal of pharmaceutical and healthcare marketing
1
Journal for international business and entrepreneurship development : JIBED
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Journal of customer behaviour
1
Journal of global marketing
1
Journal of interactive marketing
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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ECONIS (ZBW)
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1
Connecting transformational leadership and emotional energy to job performance : the boundary role of meaningful work
Md Karim Rabiul
;
Ahmed, Saleh Uddin Mansur
;
Rashid, Harun Or
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1126-1145
Persistent link: https://www.econbiz.de/10014369560
Saved in:
2
A systematic review of burnout studies from the hospitality literature
Ayachit, Madhura
;
Chitta, Shyamsunder
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012821090
Saved in:
3
The impact of emotional intelligence on hospitality employees' work outcomes : a systematic and meta-analytical review
Zhu, Dan
;
Doan, Tin
;
Kanjanakan, Pattamol
;
Kim, Peter …
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 326-347
Persistent link: https://www.econbiz.de/10013177422
Saved in:
4
Mental health of UK hospitality workers : shame, self-criticism and self-reassurance
Kotera, Yasuhiro
;
Adhikari, Prateek
;
Sheffield, David
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1076-1096
Persistent link: https://www.econbiz.de/10012695314
Saved in:
5
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
6
Coping with emotional labor in high stress hospitality work environments
Teoh, Mark Weiyii
;
Wang, Ying
;
Kwek, Anna
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 883-904
Persistent link: https://www.econbiz.de/10012176753
Saved in:
7
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
8
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
Saved in:
9
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
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