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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Tourism review : the official journal of the AIEST"
~person:"Okumus, Fevzi"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Beziehungsmarketing
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Journal of hospitality marketing & management
Tourism review : the official journal of the AIEST
Tourism management : research, policies, practice
2
Journal of business research : JBR
1
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ECONIS (ZBW)
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Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
2
Customer relationship management research in tourism and hospitality : a state-of-the-art
Rahimi, Roya
;
Köseoglu, Mehmet Ali
;
Ersoy, Ayse Begum
; …
- In:
Tourism review : the official journal of the AIEST
72
(
2017
)
2
,
pp. 209-220
Persistent link: https://www.econbiz.de/10011772629
Saved in:
3
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
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