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~accessRights:"restricted"
~isPartOf:"Journal of operations management"
~subject:"Customer satisfaction"
~subject:"Financial performance"
~subject:"Krankenhaus"
~subject:"Learning organization"
~subject:"Prozessmanagement"
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Customer satisfaction
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McFadden, Kathleen L.
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Dobrzykowski, David D.
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Golmohammadi, Davood
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Mellat-Parasat, Mahour
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Miller, Jason W.
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Vonderembse, Mark A.
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Journal of operations management
The TQM journal : the international review of organizational improvement
44
Total quality management & business excellence
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
International journal of productivity and quality management : IJPQM
39
International journal of quality & reliability management
36
International journal of production research
31
Business process management journal
19
Journal of health organization and management
18
Quality management journal : QMJ
18
Health care management review : HCM review
17
International journal of six sigma and competitive advantage : IJSSCA
17
SpringerLink / Bücher
17
International journal of hospitality management
12
International journal of production economics
12
International journal of services and operations management : IJSOM
10
Journal of retailing and consumer services
10
International journal of quality and service sciences
9
The international journal of productivity and performance management
9
The service industries journal
9
IEEE transactions on engineering management : EM
8
International journal of contemporary hospitality management
8
International journal of process management and benchmarking : IJPMB
8
Journal of air transport management
8
Benchmarking : an international journal
7
Benchmarking : an international journal ; BIJ
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of business excellence : IJBEX
7
Service business
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Manufacturing & service operations management : M & SOM
6
Operations management research : OMR ; advancing practice through theory
6
Management science : journal of the Institute for Operations Research and the Management Sciences
5
International journal of business information systems : IJBIS
4
International journal of operations & production management
4
Journal of education for business
4
Journal of hospitality marketing & management
4
Journal of management research
4
Metamorphosis : a journal of management research
4
Springer eBook Collection
4
Technological forecasting & social change : an international journal
4
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Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.
;
McFadden, Kathleen L.
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
Saved in:
2
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
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