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~accessRights:"restricted"
~isPartOf:"Journal of retailing"
~subject:"Customer experience"
~subject:"Relationship marketing"
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Customer experience
Relationship marketing
Consumer behaviour
78
Konsumentenverhalten
78
Einzelhandel
69
Retail trade
69
Beziehungsmarketing
51
Brand management
27
Markenführung
27
Distribution channel
23
Vertriebsweg
23
Online retailing
20
Online-Handel
19
Brand
18
Marketing management
18
Marketingmanagement
18
Markenartikel
16
Customer satisfaction
15
Kundenzufriedenheit
15
Salespeople
14
Verkaufspersonal
14
Retailing
13
Dienstleistungsqualität
12
E-commerce
12
Electronic Commerce
12
Service quality
12
Ladengestaltung
11
Store design
11
Brand image
10
Customer service
10
Kundenservice
10
Markenimage
10
Handelsmarke
9
Store brand
9
Emerging economies
6
Kundenbindungsprogramm
6
Lieferkette
6
Loyalty program
6
Sales promotion
6
Schwellenländer
6
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52
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Grewal, Dhruv
6
Noble, Stephanie M.
4
Nordfält, Jens
3
Roggeveen, Anne L.
3
Calantone, Roger J.
2
Chen, Jialie
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Soysal, Gonca
2
Zablah, Alex R.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Aiolfi, Simone
1
Alavi, Sascha
1
Algesheimer, René
1
Anderl, Eva
1
Arnold, Todd J.
1
Arroyo, Christian Camilo
1
Aydınoğlu, Nilüfer Z.
1
Baldus, Brian
1
Bellini, Silvia
1
Benoit, Sabine
1
Bijmolt, Tammo H. A.
1
Biswas, Dipayan
1
Bock, Dora
1
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1
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1
Bolton, Ruth N.
1
Brandon, Renee
1
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1
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1
Brown, Tom
1
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1
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Journal of retailing
Journal of business research : JBR
481
Journal of retailing and consumer services
466
SpringerLink / Bücher
256
Industrial marketing management : the international journal for industrial and high-tech firms
244
International journal of hospitality management
190
The journal of services marketing
123
Journal of strategic marketing
100
The journal of business & industrial marketing
96
Journal of the Academy of Marketing Science
91
Journal of hospitality marketing & management
79
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
The service industries journal
77
Tourism management : research, policies, practice
77
Journal of travel and tourism marketing
76
Service business
76
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
69
Marketing intelligence & planning
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service management
56
The journal of brand management : an international journal
56
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
55
Journal of marketing
54
Services marketing quarterly
51
Technological forecasting & social change : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of service research
49
Psychology & marketing
47
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
45
Journal of promotion management : innovations in planning and applied research
44
International journal of production economics
43
Journal of business-to-business marketing
43
European journal of operational research : EJOR
42
European journal of marketing
41
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
Springer eBook Collection
40
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ECONIS (ZBW)
52
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1
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
6
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
7
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
8
Cross-channel effects of omnichannel retail marketing strategies : a review of extant data-driven research
Timoumi, Ahmed
;
Gangwar, Manish
;
Mantrala, Murali K.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10013207545
Saved in:
9
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
10
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
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