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~isPartOf:"Journal of retailing"
~subject:"Online-Handel"
~subject:"Relationship marketing"
~subject:"Vertriebsweg"
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Online-Handel
Relationship marketing
Vertriebsweg
Consumer behaviour
78
Konsumentenverhalten
78
Einzelhandel
69
Retail trade
69
Beziehungsmarketing
51
Brand management
27
Markenführung
27
Distribution channel
23
Online retailing
20
Brand
18
Marketing management
18
Marketingmanagement
18
Markenartikel
16
Customer satisfaction
15
Kundenzufriedenheit
15
Salespeople
14
Verkaufspersonal
14
Retailing
13
Dienstleistungsqualität
12
E-commerce
12
Electronic Commerce
12
Service quality
12
Ladengestaltung
11
Store design
11
Brand image
10
Customer experience
10
Customer service
10
Kundenservice
10
Markenimage
10
Handelsmarke
9
Store brand
9
Emerging economies
6
Kundenbindungsprogramm
6
Lieferkette
6
Loyalty program
6
Sales promotion
6
Schwellenländer
6
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Article
74
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74
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74
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English
74
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Grewal, Dhruv
7
Noble, Stephanie M.
4
Nordfält, Jens
4
Roggeveen, Anne L.
4
Hult, G. Tomas M.
3
Calantone, Roger J.
2
Chen, Jialie
2
Chung, Hwan
2
Farris, Paul W.
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gauri, Dinesh Kumar
2
Gustafsson, Anders
2
Kushwaha, Tarun
2
Lee, Eunkyu
2
Mittal, Vikas
2
Namin, Aidin
2
Ratchford, Brian Thomas
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Sharma, Amalesh
2
Soysal, Gonca
2
Zablah, Alex R.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Alavi, Sascha
1
Algesheimer, René
1
Anderl, Eva
1
Andras, Trina Larsen
1
Angell, Robert J.
1
Arnold, Todd J.
1
Arroyo, Christian Camilo
1
Baldus, Brian
1
Banerjee, Somnath
1
Bellini, Silvia
1
Benoit, Sabine
1
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Journal of retailing
Journal of business research : JBR
509
Journal of retailing and consumer services
509
SpringerLink / Bücher
283
Industrial marketing management : the international journal for industrial and high-tech firms
264
International journal of hospitality management
202
The journal of services marketing
124
European journal of operational research : EJOR
115
International journal of production economics
113
Journal of strategic marketing
104
The journal of business & industrial marketing
102
Journal of the Academy of Marketing Science
95
Asia Pacific journal of marketing and logistics
89
Journal of hospitality marketing & management
86
International journal of contemporary hospitality management
80
Service business
80
International journal of production research
78
Journal of travel and tourism marketing
77
Tourism management : research, policies, practice
77
Springer eBook Collection / Business and Economics
76
The service industries journal
76
The journal of product & brand management
74
Transportation research / E : an international journal
68
Marketing intelligence & planning
66
Management science : journal of the Institute for Operations Research and the Management Sciences
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
Journal of marketing
60
Journal of service management
57
The journal of brand management : an international journal
57
Springer eBook Collection
56
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
55
Technological forecasting & social change : an international journal
55
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
52
Services marketing quarterly
50
Journal of service research
49
Psychology & marketing
49
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
46
Journal of business-to-business marketing
46
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of retail and distribution management
44
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ECONIS (ZBW)
74
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1
Innovations in retail delivery : current trends and future directions
Ratchford, Brian Thomas
;
Gauri, Dinesh Kumar
;
Jindal, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 547-562
Persistent link: https://www.econbiz.de/10014465650
Saved in:
2
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
7
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
8
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
9
Cross-channel effects of omnichannel retail marketing strategies : a review of extant data-driven research
Timoumi, Ahmed
;
Gangwar, Manish
;
Mantrala, Murali K.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10013207545
Saved in:
10
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
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