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~isPartOf:"Journal of service management"
~subject:"Customer experience"
~subject:"Customer value"
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Search: subject_exact:"Value added statement"
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Customer experience
Customer value
Betriebliche Wertschöpfung
20
Value creation
20
Beziehungsmarketing
9
Relationship marketing
9
Value co-creation
9
Customer integration
8
Dienstleistungsqualität
8
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8
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McColl-Kennedy, Janet R.
2
Akpinar, Ezgi
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Bilstein, Nicola
1
Colurcio, Maria
1
Del Chiappa, Giacomo
1
Diehl, Sandra
1
Edvardsson, Bo
1
Elg, Mattias
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Grohs, Reinhard
1
Grönroos, Christian
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Helkkula, Anu
1
Hogan, Suellen J.
1
Holbrook, Morris B.
1
Karjaluoto, Heikki
1
Klostermann, Jan
1
Koenigstorfer, Joerg
1
Kristensson, Per
1
Leroi-Werelds, Sara
1
Lervik-Olsen, Line
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Merrilees, Bill
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Miller, Dale
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Parasuraman, A.
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Ranaweera, Chatura
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Snyder, Hannah
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Streukens, Sandra
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Tsiotsou, Rodoula H.
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Uhrich, Sebastian
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Van Vaerenbergh, Yves
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Verlegh, Peeter
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Witell, Lars
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Journal of service management
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of business research : JBR
26
The journal of services marketing
12
Journal of retailing and consumer services
11
Marketing theory
10
International journal of contemporary hospitality management
8
International journal of hospitality management
8
The journal of business & industrial marketing
8
Technological forecasting & social change : an international journal
7
The service industries journal
7
Tourism management : research, policies, practice
7
Journal of creating value
5
Journal of business-to-business marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of revenue and pricing management
4
Journal of service research
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of the Academy of Marketing Science
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Service business
4
Business horizons
3
European Sport management quarterly : ESMQ
3
European management journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
Journal of hospitality and tourism insights
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
The international review of retail, distribution and consumer research
3
International journal of bank marketing
2
International journal of internet marketing and advertising : IJIMA
2
International journal of value chain management : IJVCM
2
Journal of business economics and management
2
Journal of business ethics : JOBE
2
Journal of marketing analytics : JMA
2
Services marketing quarterly
2
Springer eBook Collection
2
The international journal of logistics management
2
AMS review : official publication of the Academy of Marketing Science
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ECONIS (ZBW)
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
3
Delineating transformative value creation through service communications : an integrative framework
Tsiotsou, Rodoula H.
;
Diehl, Sandra
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 531-551
Persistent link: https://www.econbiz.de/10013325702
Saved in:
4
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
5
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
6
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
7
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
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