The changing role of the health care customer : review, synthesis and research agenda
Janet R. McColl-Kennedy, Hannah Snyder, Mattias Elg, Lars Witell, Anu Helkkula, Suellen J. Hogan and Laurel Anderson
| Year of publication: |
2017
|
|---|---|
| Authors: | McColl-Kennedy, Janet R. ; Snyder, Hannah ; Elg, Mattias ; Witell, Lars ; Helkkula, Anu ; Hogan, Suellen J. ; Anderson, Laurel |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 28.2017, 1, p. 2-33
|
| Subject: | Value co-creation | Customer | Health care | Co-creation | Practices | Role | Kundenintegration | Customer integration | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-01-2016-0018 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011654983