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~accessRights:"restricted"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Total quality management & business excellence"
~subject:"Beschwerdemanagement"
~subject:"Marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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Beschwerdemanagement
Marketing
Beziehungsmarketing
36
Relationship marketing
36
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
20
Service quality
20
customer satisfaction
11
Quality management
8
Qualitätsmanagement
8
service quality
6
Lieferantenmanagement
5
Supplier relationship management
5
customer loyalty
5
Brand image
4
Brand management
4
Complaint management
4
Confidence
4
Customer integration
4
Kundenintegration
4
Markenführung
4
Markenimage
4
Vertrauen
4
loyalty
4
relationship quality
4
B-to-B-Marketing
3
Business-to-business marketing
3
Customer service
3
Customer value
3
Dienstleistungssektor
3
Hotel industry
3
Hotellerie
3
Kundenservice
3
Kundenwert
3
New product development
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Online retailing
3
Online-Handel
3
Product quality
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Aufsatz in Zeitschrift
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6
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English
4
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Wei, Jiahua
2
Chao, Cheng-Min
1
Cheng, Bor-Wen
1
Hou, Zhiping
1
Li, Chao
1
Lin, Xi
1
Lu, Hui
1
Phabmixay, Chanthaly S.
1
Rodríguez-Escudero, Ana Isabel
1
Rodríguez-Pinto, Javier
1
Zhou, Xiaorui
1
Zhu, Sai
1
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SpringerLink / Bücher
Total quality management & business excellence
Journal of business research : JBR
43
Journal of retailing and consumer services
24
International journal of hospitality management
17
The journal of services marketing
11
Service business
10
Journal of service research
9
Journal of hospitality marketing & management
8
Journal of strategic marketing
8
Marketing intelligence & planning
8
Business horizons
7
Journal of service research : JSR
7
The service industries journal
7
Journal of business-to-business marketing
6
Journal of the Academy of Marketing Science
6
Tourism management : research, policies, practice
6
Asia-Pacific journal of business administration
5
International journal of production economics
5
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Services marketing quarterly
5
European journal of marketing : EJM
4
International journal of contemporary hospitality management
4
Journal of modelling in management
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Marketing letters : a journal of research in marketing
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of historical research in marketing
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
Journal of service theory and practice
3
Journal of transnational management : the official journal of the International Management Development Association
3
Journal of travel and tourism marketing
3
Psychology & marketing
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ECONIS (ZBW)
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1
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
2
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
3
Benefits from the standardisation of the complaint management system
Phabmixay, Chanthaly S.
;
Rodríguez-Escudero, Ana Isabel
; …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 737-757
Persistent link: https://www.econbiz.de/10012513922
Saved in:
4
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
Saved in:
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