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~accessRights:"restricted"
~language:"eng"
~person:"Cullen, John"
~subject:"Customer service"
~subject:"Dienstleistungsqualität"
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Online retail returns management : integration within an omni-channel distribution context
Bernon, Michael
;
Cullen, John
;
Gorst, Jonathan
- In:
International journal of physical distribution & …
46
(
2016
)
6/7
,
pp. 584-605
Persistent link: https://www.econbiz.de/10011588029
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