//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~language:"eng"
~person:"Gustafsson, Anders"
~subject:"Dienstleistung"
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer service"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
Retail trade
Customer satisfaction
8
Customer service
8
Dienstleistungsqualität
8
Kundenservice
8
Kundenzufriedenheit
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistungssektor
3
Service industry
3
Services
3
Customer experience
2
Einzelhandel
2
Experience
2
Satisfaction
2
Service
2
Service encounters
2
Arbeitszufriedenheit
1
Austauschtheorie
1
Brand
1
Brand management
1
Consumer lying behavior
1
Context
1
Core encounter
1
Critical incident technique
1
Deviant behavior
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Distribution channel
1
E-commerce
1
Electronic Commerce
1
Encounter experience
1
Encounters
1
Experiment
1
Frontline employee
1
Global
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
Author
All
Gustafsson, Anders
Mortimer, Gary
3
Voorhees, Clay M.
3
Wirtz, Jochen
3
Witell, Lars
3
Bolton, Ruth N.
2
Brengman, Malaika
2
Fazal-e-Hasan, Syed
2
Gauquier, Laurens de
2
Kleinaltenkamp, Michael
2
Liu, Canmian
2
McColl-Kennedy, Janet R.
2
Paluch, Stefanie
2
Röding, Tobias
2
Schramm-Klein, Hanna
2
Steinmann, Sascha
2
Subramony, Mahesh
2
Tarasi, Crina O.
2
Wagner, Tillmann
2
White, Allyn
2
Willems, Kim
2
Xie, Lishan
2
Abney, Alexandra K.
1
Ahsan, Kamrul
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Ali, Ahsan
1
Alkire, Linda
1
Amorim, Pedro
1
Amos, Clinton
1
Angell, Robert J.
1
Apiradee Wongkitrungrueng
1
Asthana, Smriti
1
Azlan Amran
1
Bahadur, Waseem
1
Ball, Joan
1
Barnes, Donald C.
1
Barrios, Andrés
1
Barrot, Christian
1
Basu, Preetam
1
more ...
less ...
Published in...
All
Journal of business research : JBR
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->