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~accessRights:"restricted"
~language:"eng"
~person:"Gustafsson, Anders"
~subject:"Dienstleistungssektor"
~subject:"Retail trade"
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Dienstleistungssektor
Retail trade
Customer satisfaction
8
Customer service
8
Dienstleistungsqualität
8
Kundenservice
8
Kundenzufriedenheit
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistung
3
Service industry
3
Services
3
Customer experience
2
Einzelhandel
2
Experience
2
Satisfaction
2
Service
2
Service encounters
2
Arbeitszufriedenheit
1
Austauschtheorie
1
Brand
1
Brand management
1
Consumer lying behavior
1
Context
1
Core encounter
1
Critical incident technique
1
Deviant behavior
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Distribution channel
1
E-commerce
1
Electronic Commerce
1
Encounter experience
1
Encounters
1
Experiment
1
Frontline employee
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Global
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Gustafsson, Anders
Barnes, Donald C.
3
Brengman, Malaika
3
Gauquier, Laurens de
3
Subramony, Mahesh
3
Voorhees, Clay M.
3
Willems, Kim
3
Wirtz, Jochen
3
Witell, Lars
3
Asante, Daniel
2
Asante, Eric Adom
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brady, Michael K.
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Danaher, Tracey S.
2
Eilert, Meike
2
Kwamega, Michael
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Mortimer, Gary
2
Palmeira, Mauricio
2
Paluch, Stefanie
2
Röding, Tobias
2
Schramm-Klein, Hanna
2
Sirianni, Nancy J.
2
Sok, Keo Mony
2
Sok, Phyra
2
Steinmann, Sascha
2
Tai, Yang-Fei
2
Tang, Chunyong
2
Tarasi, Crina O.
2
Vanderborght, Bram
2
Wang, Yi-Chieh
2
Abney, Alexandra K.
1
Adam, Diyawu Rahman
1
Agbemabiese, George Cudjoe
1
Ahsan, Kamrul
1
Akaka, Melissa Archpru
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Journal of business research : JBR
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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