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~accessRights:"restricted"
~person:"Alnawas, Ibrahim"
~subject:"Dienstleistungsqualität"
~subject:"Kognition"
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Dienstleistungsqualität
Kognition
Beziehungsmarketing
4
Emotion
4
Relationship marketing
4
Service quality
3
Brand
2
Brand image
2
Brand loyalty
2
Brand management
2
Consumer behaviour
2
Konsumentenverhalten
2
Markenartikel
2
Markenführung
2
Markenimage
2
Markentreue
2
App stickiness
1
Bank
1
Brand identification
1
Cognition
1
Customer satisfaction
1
Emotional brand attachment
1
Hotel industry
1
Hotellerie
1
Hotels
1
Kundenzufriedenheit
1
Mobile Anwendung
1
Mobile application
1
Mobile apps
1
Relationship quality
1
Sternberg's (1987) love theory
1
Stimulation-organism-response model
1
brand identity
1
brand loyalty
1
brand-lifestyle congruency
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deep acting
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relationship quality
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surface acting
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Alnawas, Ibrahim
Altinay, Levent
5
Han, Heesup
5
Guchait, Priyanko
4
Gursoy, Dogan
4
Huan, Tzung-cheng
4
Prayag, Girish
4
Prentice, Catherine
4
Raab, Gerhard
4
Septianto, Felix
4
Unger, Alexander
4
Unger, Fritz
4
Ahn, Jiseon
3
Alrawadieh, Zaid
3
Amin, Muslim
3
Arslanagic-Kalajdzic, Maja
3
Back, Ki-Joon
3
Bilgihan, Anil
3
Cai, Ruiying
3
Cronin, J. J.
3
Delcourt, Cécile
3
Grandey, Alicia
3
Hanks, Lydia
3
Kay, Adam A.
3
Lee, Lindsey
3
Madera, Juan M.
3
Medler-Liraz, Hana
3
Miao, Li
3
Min, Hyounae
3
Park, Jungkun
3
Qu, Hailin
3
Rust, Roland T.
3
Scott, Noel
3
Surachartkumtonkun, Jiraporn
3
Svensson, Göran
3
Tulucu, Fadime
3
Vinh Van Thai
3
Wang, Ying
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Yeh, Shih-Shuo
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International journal of contemporary hospitality management
1
Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
3
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1
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
2
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
3
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
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