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~accessRights:"restricted"
~person:"Antonetti, Paolo"
~person:"Grandey, Alicia"
~subject:"Anger"
~subject:"Authenticity"
~subject:"Bibliometrics"
~subject:"College students"
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Anger
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Emotion
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Consumer behaviour
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Dienstleistungsqualität
4
Service quality
4
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emotional labor
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Antonetti, Paolo
Grandey, Alicia
Schweitzer, Maurice E.
3
Alfes, Kerstin
2
Bailey, Catherine
2
Battigalli, Pierpaolo
2
Bochantin, Jaime E.
2
Cowan, Renee L.
2
Cristofaro, Matteo
2
Gabriel, Allison S.
2
Garg, Nitika
2
Humphrey, Ronald H.
2
Kumar, Satish
2
Luo, Jinlian
2
Miao, Chao
2
Qian, Shanshan
2
Tanova, Cem
2
Yip, Jeremy A.
2
Acuti, Diletta
1
Adedeji Babatunji Samuel
1
Agosta, John P.
1
Ahmad, Nisar
1
Ahmad, Shimi Naurin
1
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Ahn, Kwang-Ho
1
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1
Aina, Chiara
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Alam, Mahbubul
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Alarcon, Gene M.
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Anglin, Aaron H.
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Arevshatian, Lilith
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European journal of marketing : EJM
1
International business review : the official journal of the European International Business Academy
1
Journal of vocational behavior
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Personnel psychology : a journal of applied research
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1
The acceleration of emotional labor research : navigating the past and steering toward the future
Gabriel, Allison S.
;
Diefendorff, James M.
;
Grandey, Alicia
- In:
Personnel psychology : a journal of applied research
76
(
2023
)
2
,
pp. 511-545
Persistent link: https://www.econbiz.de/10014311211
Saved in:
2
Why consumer animosity reduces product quality perceptions : the role of extreme emotions in international crises
Antonetti, Paolo
;
Manika, Danae
;
Katsikeas, Constantine S.
- In:
International business review : the official journal of …
28
(
2019
)
4
,
pp. 739-753
Persistent link: https://www.econbiz.de/10012101902
Saved in:
3
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
Saved in:
4
Overcoming emotional and attentional obstacles : a dynamic multi-level model of goal maintenance for job seekers
Melloy, Robert C.
;
Liu, Songqi
;
Grandey, Alicia
;
Shi, Junqi
- In:
Journal of vocational behavior
108
(
2018
),
pp. 92-107
Persistent link: https://www.econbiz.de/10011936087
Saved in:
5
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
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