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~accessRights:"restricted"
~person:"Antonetti, Paolo"
~person:"Grandey, Alicia"
~subject:"Authenticity"
~subject:"Bibliometrics"
~subject:"College students"
~subject:"Customer satisfaction"
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Authenticity
Bibliometrics
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Customer satisfaction
Emotion
16
Consumer behaviour
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Dienstleistungsqualität
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4
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emotional labor
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Antonetti, Paolo
Grandey, Alicia
Han, Heesup
5
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4
Thaichon, Park
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3
Bilgihan, Anil
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Cai, Ruiying
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Qu, Hailin
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European journal of marketing : EJM
1
Journal of vocational behavior
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Personnel psychology : a journal of applied research
1
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The acceleration of emotional labor research : navigating the past and steering toward the future
Gabriel, Allison S.
;
Diefendorff, James M.
;
Grandey, Alicia
- In:
Personnel psychology : a journal of applied research
76
(
2023
)
2
,
pp. 511-545
Persistent link: https://www.econbiz.de/10014311211
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2
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
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3
Overcoming emotional and attentional obstacles : a dynamic multi-level model of goal maintenance for job seekers
Melloy, Robert C.
;
Liu, Songqi
;
Grandey, Alicia
;
Shi, Junqi
- In:
Journal of vocational behavior
108
(
2018
),
pp. 92-107
Persistent link: https://www.econbiz.de/10011936087
Saved in:
4
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
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