Cleven, Anne Katharina; Winter, Robert; Wortmann, Felix; … - In: Business research 7 (2014) 2, pp. 191-216
and effective. In consequence, hospitals are investing considerably in process orientation and management. However, to … grounded conceptualisation of process management capabilities and presents a staged capability maturity model algorithmically …' (level 5). The empirically derived model reveals why existing, generic capability maturity models for process management are …