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~accessRights:"restricted"
~person:"Bucur-Teodorescu, Ioana"
~person:"Lohmann, Katja"
~subject:"Dienstleistungsqualität"
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The effects of smileys on receivers' emotions
Lohmann, Katja
;
Pyka, Sebastian Stefan
;
Zanger, Cornelia
- In:
The journal of consumer marketing
34
(
2017
)
6
,
pp. 489-495
Persistent link: https://www.econbiz.de/10011814479
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