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~accessRights:"restricted"
~person:"Evans, Kenneth R."
~person:"Hur, Won-Moo"
~source:"econis"
~subject:"Boundary spanners"
~subject:"Consumer behaviour"
~subject:"Relationship marketing"
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Boundary spanners
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Evans, Kenneth R.
Hur, Won-Moo
Itani, Omar S.
12
Chaker, Nawar N.
10
Agnihotri, Raj
9
Alavi, Sascha
7
Schwepker, Charles H. <Jr.>
7
Zablah, Alex R.
6
Bolander, Willy
5
Bush, Alan J.
5
Habel, Johannes
5
Hochstein, Bryan
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5
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4
Good, Megan C.
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Kalra, Ashish
4
Lussier, Bruno
4
Rippé, Cindy B.
4
Schmitz, Christian
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Svensson, Göran
4
Udayana, Ida Bagus Nyoman
4
Wieseke, Jan
4
Zang, Zhimei
4
Amenuvor, Fortune Edem
3
Ardyan, Elia
3
Babakus, Emin
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Beeler, Lisa
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Beeler, Lisa L.
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Boateng, Henry
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Boso, Nathaniel
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Brown, Tom
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DeCarlo, Thomas E.
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Farida, Naili
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Folse, Judith Anne Garretson
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Friend, Scott B.
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Good, Valerie
3
Hunter, Gary K.
3
Høgevold, Nils
3
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European journal of marketing : EJM
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Service business
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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1
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
2
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
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3
Customer query handling in sales interactions
Singh, Sunil
;
Marinova, Detelina
;
Singh, Jagdip
;
Evans, …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 837-856
Persistent link: https://www.econbiz.de/10011924771
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4
Effects of top-performer rewards on fellow salespeople : a double-edged sword
Miao, C. Fred
;
Evans, Kenneth R.
;
Lie, Po-Chien
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
4
,
pp. 280-297
Persistent link: https://www.econbiz.de/10011794673
Saved in:
5
Unintended effects of marketing messages on salespeople's cynicism
Seriki, Olalekan K.
;
Evans, Kenneth R.
;
Jeon, Hyo Jin
; …
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1047-1072
Persistent link: https://www.econbiz.de/10011529783
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