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~accessRights:"restricted"
~person:"Evans, Kenneth R."
~person:"Lee, Myoung-Soung"
~subject:"Arbeitsverhalten"
~subject:"Ethical role model, organizational justice"
~subject:"Gender"
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Arbeitsverhalten
Ethical role model, organizational justice
Gender
Salespeople
11
Verkaufspersonal
11
Beziehungsmarketing
3
Leistungsmotivation
3
Relationship marketing
3
Selling
3
Verkauf
3
Work behaviour
3
Work motivation
3
Bank employees
2
Bankberufe
2
Consumer behaviour
2
Konsumentenverhalten
2
Organizational behaviour
2
USA
2
United States
2
Verhalten in Organisationen
2
Adaptive selling
1
Adaptive selling behavior
1
Ambiguous customer expectation
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsmarktdiskriminierung
1
Attire
1
Attitude
1
Betrieblicher Standort
1
Boundary spanners
1
Boundary-spanning behaviors (BSBs)
1
Business ethics
1
Compensation system
1
Complex systems
1
Complexity management
1
Computer-assisted marketing
1
Customer demandingness
1
Customer interest
1
Customer query handling
1
Customer service
1
Cynicism
1
Dress
1
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English
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Evans, Kenneth R.
Lee, Myoung-Soung
Chaker, Nawar N.
5
Yoo, Jaewon
3
Beeler, Lisa L.
2
Borgh, Michel van der
2
Bush, Alan J.
2
Darrat, Mahmoud A.
2
Edmondson, Diane R.
2
Good, Megan C.
2
Hartmann, Nathaniel N.
2
Hughes, Douglas E.
2
Karatepe, Osman M.
2
Luu Trong Tuan
2
Matthews, Lucy M.
2
Moncrief, William C.
2
Noble, Stephanie M.
2
Rakesh Singh
2
Rangarajan, Deva
2
Río Araujo, Marisa del
2
Schwepker, Charles H. <Jr.>
2
Shannahan, Kirby L. J.
2
Shannahan, Rachelle J.
2
Stock-Homburg, Ruth
2
Ward, Cheryl B.
2
Zablah, Alex R.
2
Ahmad, Bilal
1
Akhtar, Nadeem
1
Al-Hawari, Mohd Ahmad
1
Alfirdaus, Zainiyah
1
Alqhaiwi, Zaid Oqla
1
Amyx, Douglas A.
1
Andzulis, James
1
Armstrong, Steven J.
1
Arndt, Aaron D.
1
Arnold, Todd J.
1
Babakus, Emin
1
Babin, Barry J.
1
Bachrach, Daniel G.
1
Baeckström, Ylva
1
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International journal of bank marketing
2
Journal of business research : JBR
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
4
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How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
2
The effects of frontline bank employees' social capital on adaptive selling behavior : serial multiple mediation model
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10013165357
Saved in:
3
How complexity impacts salesperson counterproductive behavior : The mediating role of moral disengagement
Seriki, Olalekan K.
;
Nath, Pravin
;
Ingene, Charles A.
; …
- In:
Journal of business research : JBR
107
(
2020
),
pp. 324-335
Persistent link: https://www.econbiz.de/10012156781
Saved in:
4
Competent or threatening? : when looking like a "salesperson" is disadvantageous
Arndt, Aaron D.
;
Evans, Kenneth R.
;
Zahedi, Ziniya
; …
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 166-176
Persistent link: https://www.econbiz.de/10011995554
Saved in:
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