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~accessRights:"restricted"
~person:"Folse, Judith Anne Garretson"
~subject:"Beziehungsmarketing"
~subject:"Complaint management"
~subject:"Empathy"
~subject:"Service customization"
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Beziehungsmarketing
Complaint management
Empathy
Service customization
Emotion
7
Relationship marketing
5
Consumer behaviour
3
Customer satisfaction
3
Customer service
3
Gratitude
3
Konsumentenverhalten
3
Kundenservice
3
Kundenzufriedenheit
3
Dienstleistungsqualität
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Lieferantenmanagement
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Salespeople
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Service quality
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Supplier relationship management
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Verkaufspersonal
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Affect
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Anticipatory emotions
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Appraisal theory
1
Arbeitsverhalten
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Beschwerdemanagement
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Buyer-seller relationships
1
Cognitive appraisal theory
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Cognitive appraisals
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Consumer emotions
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Emotions
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Fear
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Frontline employees
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Hope
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Mobile communications
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Mobilkommunikation
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Probability
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Folse, Judith Anne Garretson
Ahn, Jiseon
5
Bagozzi, Richard P.
5
Qu, Hailin
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Hur, Won-Moo
4
Surachartkumtonkun, Jiraporn
4
Babin, Barry J.
3
Barnes, Donald C.
3
Garg, Ruchi
3
Guchait, Priyanko
3
Hanks, Lydia
3
Hou, Fujun
3
Hussain, Khalid
3
Junaid, Muhammad
3
Kataria, Aarti
3
Kidwell, Blair
3
Kulshreshtha, Kushagra
3
Lee, Lindsey
3
Madadi, Rozbeh
3
Madera, Juan M.
3
Mangus, Stephanie M.
3
Mattila, Anna S.
3
Prashar, Sanjeev
3
Ribeiro, Manuel Alector
3
Rödiger, Kai
3
Thaichon, Park
3
Thi Nguyet Que Nguyen
3
Torres, Ivonne M.
3
Wong, Amy
3
Woosnam, Kyle Maurice
3
Xu, Xing'an
3
Zúñiga, Miguel Ángel
3
Ahmad, Fayez
2
Ahuvia, Aaron
2
Akrout, Houcine
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Alamanos, Eleftherios
2
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Journal of business research : JBR
3
Journal of service research : JSR
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
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ECONIS (ZBW)
6
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1
Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
Journal of business research : JBR
109
(
2020
),
pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Saved in:
2
Gratitude in buyer-seller relationships : a dyadic investigation
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
3
,
pp. 250-267
Persistent link: https://www.econbiz.de/10011753793
Saved in:
3
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
4
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
5
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
6
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
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