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~accessRights:"restricted"
~person:"Gustafsson, Anders"
~subject:"Experience"
~subject:"Retail trade"
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Retail trade
Customer satisfaction
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Customer service
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Dienstleistungsqualität
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8
Service quality
8
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Gustafsson, Anders
Bolton, Ruth N.
2
Brengman, Malaika
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Schramm-Klein, Hanna
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Journal of retailing
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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