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~accessRights:"restricted"
~person:"Lin, Meizhen"
~subject:"China"
~subject:"Qualitätsmanagement"
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China
Qualitätsmanagement
Arbeitsverhalten
3
Hotel industry
3
Hotellerie
3
Work behaviour
3
Customer service
2
Dienstleistungsqualität
2
Employee service-oriented behaviors
2
Empowering leadership
2
Führungsstil
2
Kundenservice
2
Leadership style
2
Service quality
2
Tourism employees
2
Tourismusberufe
2
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitszufriedenheit
1
Betriebsklima
1
Customer satisfaction
1
Dienstleistungsmanagement
1
Employee psychological ownership
1
Employee psychological service climate
1
External departments' internal service quality
1
Führungskräfte
1
Hierarchical linear modeling
1
Hospital
1
Hospitality
1
Job performance
1
Job satisfaction
1
Krankenhaus
1
Kundenzufriedenheit
1
Leader self-efficacy
1
Managers
1
Managers' commitment to service quality
1
Personality psychology
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Persönlichkeitspsychologie
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Quality management
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Salespeople
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Lin, Meizhen
Molina Azorín, José Francisco
7
Tarí, Juan José
7
Hung, Kam
6
Law, Chun Hung Roberts
6
Pereira-Moliner, Jorge
6
Huang, Songshan
5
Ling, Qian
5
López-Gamero, María D.
5
Su, LuJun
5
Chen, Ming-Hsiang
4
Chen, Xiaohong
4
Liu, Chun
4
Pertusa-Ortega, Eva M.
4
Swanson, Scott R.
4
Wu, Xiaoyi
4
Zhang, Linjia
4
Hsu, Cathy H. C.
3
Kit-Yeng Sin
3
Ma, Emily Jintao
3
Mao, Zhenxing
3
Walheer, Barnabé
3
Yang, Fiona X.
3
Yang, Yang
3
Yu, Larry
3
Abbas Mardani
2
Amin, Muslim
2
Andreu, Rosario
2
Cheng, Mingming
2
Claver Cortés, Enrique
2
Cobanoglu, Cihan
2
Dabestani, Reza
2
Han, Heesup
2
Heras-Saizarbitoria, Iñaki
2
Hernández-Perlines, Felipe
2
Ji, Yingchao
2
Jiang, Jinbo
2
Karatepe, Osman M.
2
Kong, Haiyan
2
Kot, Hung Wan
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International journal of hospitality management
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
3
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1
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
2
Why does empowering leadership occur and matter? : a multilevel study of Chinese hotels
Lin, Meizhen
;
Ling, Qian
;
Luo, Zhongheng
;
Wu, Xiaoyi
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012128938
Saved in:
3
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
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