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~accessRights:"restricted"
~person:"Luu Trong Tuan"
~person:"Wirtz, Jochen"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Working Paper"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
9
Service industry
9
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5
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Luu Trong Tuan
Wirtz, Jochen
Witell, Lars
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Hoekman, Bernard M.
9
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8
Huang, Ming-Hui
8
Edvardsson, Bo
7
Mattoo, Aaditya
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5
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Fu, Na
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Rayburn, Steven W.
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Zhao, Xiande
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4
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Bowen, David E.
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Casidy, Riza
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Kerr, William R.
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Kristensson, Per
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Le Nguyen Hau
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The service industries journal
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International journal of contemporary hospitality management
1
International journal of hospitality management
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Journal of retailing and consumer services
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ECONIS (ZBW)
9
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1
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
Can both entrepreneurial and ethical leadership shape employees' service innovative behavior?
Giang Hoang
;
Luu Trong Tuan
;
Tuan Du
;
Thuy Thu Nguyen
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 446-463
Persistent link: https://www.econbiz.de/10014276920
Saved in:
3
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
4
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
5
Service products and productization
Wirtz, Jochen
;
Fritze, Martin Paul
;
Jaakkola, Elina
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 411-421
Persistent link: https://www.econbiz.de/10012665779
Saved in:
6
Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan
;
Vu Thanh Ngan
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
Saved in:
7
Dual-focused transformational leadership and service innovation in hospitality organisations : a multilevel investigation
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013198487
Saved in:
8
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
9
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
Saved in:
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