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~accessRights:"restricted"
~person:"Mattila, Anna S."
~person:"Miao, Li"
~person:"Welpe, Isabell M."
~person:"Zerbe, Wilfred J."
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Emotion
34
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
5
Führungskräfte
5
Kundenzufriedenheit
5
Managers
5
Arbeitspsychologie
4
Beziehungsmarketing
4
Dienstleistungsqualität
4
Führungsstil
4
Leadership
4
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4
Organizational behaviour
4
Relationship marketing
4
Service quality
4
Verhalten in Organisationen
4
Beschwerdemanagement
3
Complaint management
3
Customer service
3
Emotions
3
Experiment
3
Kundenservice
3
Negative emotions
3
Organizational psychology
3
Personalführung
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Advertising effects
2
Arbeitszufriedenheit
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Cognition
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Emotionales Verhalten
2
Entrepreneurship
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Mattila, Anna S.
Miao, Li
Welpe, Isabell M.
Zerbe, Wilfred J.
Septianto, Felix
32
Ashkanasy, Neal M.
26
Han, Heesup
15
Humphrey, Ronald H.
13
Hur, Won-Moo
13
Woosnam, Kyle Maurice
11
Bagozzi, Richard P.
10
Härtel, Charmine E. J.
10
Loureiro, Sandra Maria Correia
10
Woosnam, Kyle M.
10
Joo, Dongoh
9
Prayag, Girish
9
Schweitzer, Maurice E.
9
Scott, Noel
9
Ahn, Jiseon
8
Antonetti, Paolo
8
Cardon, Melissa S.
8
Grandey, Alicia
8
Kemp, Elyria
8
Kwan, Ho Kwong
8
Ladhari, Riadh
8
Prashar, Sanjeev
8
Prentice, Catherine
8
Spörrle, Matthias
8
Aleshinloye, Kayode D.
7
Chua, Bee-Lia
7
De Clercq, Dirk
7
Folse, Judith Anne Garretson
7
Gomez-Mejia, Luis R.
7
Ilies, Remus
7
Kidwell, Blair
7
Li, Yan
7
Lindebaum, Dirk
7
Liu, Yan
7
Madera, Juan M.
7
Noussair, Charles
7
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International Conference on Emotions and Organizational Life <6, 2008, Fontainebleau>
1
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Research on emotion in organizations
8
International journal of hospitality management
4
Emerald insight
3
Journal of business and psychology
2
Journal of business ethics : JOBE
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
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Revisiting the entrepreneurial mind : inside the black box: An expanded edition
2
Tourism management : research, policies, practice
2
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Marketing letters : a journal of research in marketing
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Research on emotion in organizations 1746-9791 v. 4
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Research on emotion in organizations 1746-9791 v. 5
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ECONIS (ZBW)
34
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11
Emotions and leadership
Ashkanasy, Neal M.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2019
-
First edition
Persistent link: https://www.econbiz.de/10012121460
Saved in:
12
The effect of top management trustworthiness on turnover intentions via negative emotions : the moderating role of gender
Mölders, Sophie
;
Brosi, Prisca
;
Spörrle, Matthias
; …
- In:
Journal of business ethics : JOBE
156
(
2019
)
4
,
pp. 957-969
Persistent link: https://www.econbiz.de/10012029559
Saved in:
13
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
14
Sparking anger and anxiety : why intense leader anger displays trigger both more deviance and higher work effort in followers
Schwarzmüller, Tanja
;
Brosi, Prisca
;
Welpe, Isabell M.
- In:
Journal of business and psychology
33
(
2018
)
6
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011954561
Saved in:
15
Customer-customer interactions (CCIs) at conferences : an identity approach
Wei, Wei
;
Lu, Ying
;
Miao, Li
;
Cai, Liping A.
;
Wang, Chen-ya
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 154-170
Persistent link: https://www.econbiz.de/10011642671
Saved in:
16
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
17
The role of emotions and cognitions in entrepreneurial decision-making
Michl, Theresa
;
Welpe, Isabell M.
;
Spörrle, Matthias
; …
- In:
Revisiting the entrepreneurial mind : inside the black …
,
(pp. 219-242)
.
2017
Persistent link: https://www.econbiz.de/10011684465
Saved in:
18
The role of emotions and cognitions in the pre-entrepreneurial process : what's new?
Treffers, Theresa
;
Welpe, Isabell M.
;
Spörrle, Matthias
; …
- In:
Revisiting the entrepreneurial mind : inside the black …
,
(pp. 243-259)
.
2017
Persistent link: https://www.econbiz.de/10011684495
Saved in:
19
Modeling event attendees' experiences during customer-customer encounters (CCEs)
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2085-2102
Persistent link: https://www.econbiz.de/10011783565
Saved in:
20
It's the base : why displaying anger instead of sadness might increase leaders’ perceived power but worsen their leadership outcomes
Schwarzmüller, Tanja
;
Brosi, Prisca
;
Spörrle, Matthias
; …
- In:
Journal of business and psychology
32
(
2017
)
6
,
pp. 691-709
Persistent link: https://www.econbiz.de/10011778110
Saved in:
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