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~accessRights:"restricted"
~person:"Mattila, Anna S."
~subject:"Online-Handel"
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Online-Handel
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
16
Dienstleistungsqualität
16
Relationship marketing
16
Service quality
16
Customer satisfaction
14
Kundenzufriedenheit
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Gastronomie
10
Restaurant industry
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Experiment
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Complaint management
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Corporate Social Responsibility
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Emotion
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Hotellerie
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Viral marketing
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Virales Marketing
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Online-Marketing
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Preismanagement
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Online retailing
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Mattila, Anna S.
Akram, Umair
9
Law, Chun Hung Roberts
9
Silva, Susana C.
9
Xu, Xun
9
Baier, Daniel
8
Rana, Nripendra P.
8
Khare, Arpita
7
Kukar-Kinney, Monika
7
Paul, Justin
7
Tan, Yong
7
Tandon, Urvashi
7
Wu, Luorong
7
Benbasat, Izak
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Choi, Jeonghye
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Chung, Namho
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Dwivedi, Yogesh Kumar
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Moriuchi, Emi
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Parayitam, Satyanarayana
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Bhatnagar, Amit
5
Das, Gopal
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Duarte, Paulo
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Frasquet Deltoro, Marta
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Ghasemaghaei, Maryam
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Groß, Michael
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Ha, Hong Youl
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Hajli, Nick
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Hjort, Klas
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Kautish, Pradeep
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Li, Hengyun
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Misra, Richa
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Mou, Jian
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Prashar, Sanjeev
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International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
The joint influence of the timing and framing of an online upselling message on consumer perceptions : the roles of construal level and reactance
Denizci Guillet, Basak
;
Mattila, Anna S.
;
Peng, Zixi
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2516-2534
Persistent link: https://www.econbiz.de/10013412655
Saved in:
2
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
3
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
4
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
5
Online reviews : the role of information load and peripheral factors
Zhang, Lu
;
Wu, Luorong
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
Saved in:
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